Privacy policy

Tokyo Leaves (hereinafter referred to as “the Shop”) is committed to protecting the personal information of our customers. This Privacy Policy outlines how we collect, use, and manage personal information in accordance with the Act on the Protection of Personal Information and related regulations. This policy applies exclusively to this Shop.

Address: 7F Shinagawa East One Tower, 2-16-1 Konan, Minato-ku, Tokyo 108-0075
Company Name: Crimson Forest Inc.
Representative: Mayumi Araga

 

“Personal information” refers to information defined as such under the Act on the Protection of Personal Information (Act No. 57 of 2003).

We may collect personal information when a user places an order or contacts us through an inquiry form or comment submission. This may include:

• Name
• Date of birth
• Address
• Telephone number
• Email address
• Credit card information

We use personal information for the following purposes:

• Order processing, shipping, and communication
• After-sales support
• Notification of new products, services, and campaigns
• Analysis of browsing and purchase history to improve user experience
• Responding to customer inquiries
• Preventing fraudulent or unauthorized use of the service

If the purpose of use is changed, the new purpose will remain relevant to the original purpose. Users will be notified of any such changes via announcement or update on our website.

 

We will not share personal information with third parties except in the following cases:

• With the user’s consent
• To service providers necessary for fulfilling the user’s request
• When required by law or government authorities
• When necessary to protect life, safety, or property and obtaining consent is difficult

Disclosure of Personal Information

Upon user request and identity verification, we will disclose personal information unless:

• Disclosure may harm the user or a third party
• Disclosure may interfere with our business operations
• Disclosure violates applicable laws

We generally do not disclose non-personal data (e.g., browsing history or preferences).

 

Users may request corrections, additions, or deletions to their personal information. Upon verifying the request and deeming it necessary, we will promptly make the appropriate changes and notify the user.

 

Suspension of Use

If personal information is used beyond its intended scope or acquired improperly, we will promptly conduct an investigation after confirming the identity of the user. If we determine that the request is valid, we will suspend the use of the relevant personal information and notify the user. If, however, we decide not to suspend use based on legitimate grounds, we will also inform the user of this decision promptly and provide the reason for refusal.

We regularly review our handling of personal information and improve our practices. When personal information is no longer needed, it will be securely deleted or disposed of to prevent unauthorized access or leaks.

We comply with Japanese privacy laws and will revise this policy as necessary. Changes will be posted on this page.

For questions or complaints about our handling of personal information, please contact us via the inquiry form.

Established: May 1, 2023