Terms of service

Crimson Forest (hereinafter referred to as "our company") has established the following terms and conditions for the use of the Tokyo Leaves website operated by our company and the associated SNS services (hereinafter referred to as "this service").

 

Article 1: Scope of application and changes to these terms and conditions

  1. These terms and conditions apply to our company and users (defined in Article 3) regarding the provision and use of this service.
  2. Our company reserves the right to change these terms and conditions without obtaining the user's prior consent. The user is deemed to have agreed to the changes to these terms and conditions when the user first uses this service after the changes have been made.

 

Article 2: Use of this service

  1. Users shall use this service in accordance with these terms and conditions.
  2. Our company reserves the right to change the content of this service without prior notice.

 

Article 3: User

"User" refers to a person who uses this service by viewing, purchasing, etc. Furthermore, by using this service, the user is deemed to have agreed to these terms and conditions

 

Article 4: Membership registration

  1. If you are using this service for the first time and wish to purchase our products, you will need to register as a member of this service. The user shall apply for membership registration from the member registration page in accordance with the method specified by our company.
  2. If the user purchases products by credit card, the user shall use a credit card in the user's name.
  3. When the company accepts the application in paragraph 1, it shall accept the application by sending a registration confirmation email.
  4. If it is found that the member registration applicant has previously been cancelled due to a violation of these terms and conditions, if the application contains false information, or if the company otherwise deems it inappropriate to approve the registration application, the company may not approve the registration application or cancel the registration.

 

Article 5: Notification of matters

If there are any changes in the address, name, telephone number, or other information notified to our company, the user shall notify us using the form we specify.

 

Article 6: Suspension of provision of this service, cancellation of member registration

If the user falls under any of the following items, our company may suspend provision of this service or cancel the member registration without prior notice to the user:

  1. If it is discovered that a member's registration has been cancelled in the past due to a violation of these terms and conditions.
  2. If there is a delay in the performance of payment obligations such as fees for the service or other non-performance.
  3. If an act set out in Article 7 "Prohibited Acts" is committed.
  4. If there is any other violation of these terms and conditions.

 

Article 7: Prohibited Acts

Users shall not commit the following acts:

  1. Providing false registration details when registering as a member.
  2. Acts that impede the operation of this Service or other acts that may interfere with this service.
  3. Acts of using this service with unauthorized credit cards.
  4. Acts of unauthorized use of email addresses and passwords.
  5. Acts that cause inconvenience, disadvantage, or damage to other users, third parties, or our company, or acts that may do so.
  6. Acts that infringe or may infringe the trademark rights, copyright, privacy, or other rights of other users, third parties, or our company.
  7. Acts that are contrary to public order and good morals or other acts that violate laws and regulations.
  8. Any other acts that our company deems inappropriate.

 

Article 8: Copyright, etc.

  1. Unless otherwise specified in these terms, copyrights and other intellectual property rights related to the content of the Tokyo Leaves website and the associated SNS belong to our company or the legitimate right holders such as the copyright holders of each content.
  2. Users may not use any information provided through this service beyond the scope of restrictions by copyright, such as personal copying by the user permitted by the Copyright Act, without the prior permission of our company and the legitimate right holder.
  3. If a problem arises between a legitimate right holder or a third party in violation of the provisions of this article, the user shall resolve the problem at his/her own responsibility and expense and shall not cause any inconvenience or damage to our company.

 

Article 9: Management of Member ID and Password

  1. Users shall be responsible for the management of the member ID and password that they set themselves.
  2. Users shall not transfer, lend, or disclose their member ID and password to a third party.
  3. Users shall be responsible for any damages caused by improper management of the member ID or password, errors in use, use by a third party, etc.
  4. If a user finds that their member ID and password are being used illegally by a third party, they shall immediately contact our company.

 

Article 10: Use of User Information

Personal information acquired by the company through the use of this service will be used for the provision of various services to users, such as settlement, provision of information to users, sales management, product development, trend analysis, and the expansion of products and services, in accordance with the Privacy Policy separately stipulated.

The company will not disclose or provide to third parties any information about users that the company has obtained in connection with the use of this service, except with the consent of the user or as permitted by law.

 

Article 11: Purchase of Products

  1. Users can purchase products using this service.
  2. If a user wishes to purchase a product, the user shall apply for the purchase of the product in accordance with the method specified by the company.
  3. A sales contract shall be concluded between the user and the company when the company sends an email to the user in response to the application in the preceding paragraph to the effect that the shipment of the purchased product has been completed. However, the company may cancel the sales contract due to inventory status or other circumstances, even after sending the above email.
  4. After accepting the application in paragraph 2, the user cannot cancel the application.

 

Article 12: Cancellation of Contract

  1. The Company may cancel the sales contract for the product in part or in whole if any of the following events occur:

- If the user violates these terms and conditions.

- When circumstances are found that may compromise the user's ability to pay.

-When the product is out of stock, insufficient in stock, or discontinued and cannot be easily secured.

-When the product cannot be delivered due to an unknown registered address, a long absence, or the receipt period having elapsed due to absence.

  1. Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent or inappropriate conduct regarding the use of this service, the Company may cancel or terminate the sales contract or take other appropriate measures.
  2. Even if the sales contract is terminated under paragraphs 1 and 2, the company shall not be liable for damages to the user. In addition, if the company has already shipped the product, the company shall not be obligated to refund the product price to the user.

 

Article 13: Payment

1.The amount to be paid when purchasing a product is the total of the product purchase price, shipping fee, handling fee, and consumption tax. If the full amount is not paid by the payment deadline using the payment method selected at the time of ordering, the sales contract may be terminated or canceled without notice from the company at the user's responsibility.

  1. Depending on the content of the product ordered in this service and the age of the user, there may be payment methods that cannot be used.
  2. In the case of payment by credit card or other payment method provided by a third party, even if a dispute arises between the user and the third party such as the credit card company regarding the payment on behalf of the user, the dispute shall be resolved between the two parties, and the company shall not be held responsible in any way.

 

Article 14: Return of Products, etc.

  1. Products cannot be returned unless they are damaged during delivery, are defective, or are otherwise approved by the company.
  2. If the company approves a return, the user must return the product in accordance with the method specified by the company.
  3. Even if the company approves a return, if the user does not return the product in the manner specified by the company and the company is unable to contact the user for 30 days after the company contacts the user, the user will be responsible for the full order value.
  4. If the product shipped by the company does not arrive at the address specified by the user and is returned to the company, the user will be responsible for the re-shipping fee. In order to receive the product without delay, the user must check the location of the product on a parcel tracking website.

 

Article 15: Management of User's Transmitted Information

  1. The user is responsible for all comments, photos, and other information transmitted through this service.
  2. When transmitting comments, photos, and other information through this service, the user must not engage in any of the following actions or actions that may be considered to be the following actions:

-Acts that infringe on the copyrights or other rights or interests of our company or third parties.

-Acts that infringe on the honor, credibility, or privacy of our company, other members, or other third parties, or that disrupt our business.

-Acts of using the site for commercial purposes such as advertising or publicity, or for soliciting people to join a particular ideology or religion

-Acts of transmitting information that is false in whole or in part.

-Acts of transmitting content that violates the laws and regulations of Japan or any applicable foreign country.

-Acts of transmitting any other content that is inappropriate for the operation of this service.

 

  1. The company may review the content of comments, photos, and any other information posted by users and, at the company's discretion, delete such content without giving any particular reason and without notifying the user. 4. The company may, at its discretion and without any notice, deny users access to all or part of the Tokyo Leaves website.
  2. The Company may freely reproduce, quote, distribute, and otherwise use any comments, photos, and any other information posted by users on this service, free of charge, without notifying the user. The user may not assert any rights thereto.

 

Article 16: Suspension of Service

In order to keep the operation of this service in good condition, the company may suspend the provision of all or part of this service without prior notice to the user in any of the following cases:

  1. When necessary for regular and emergency maintenance of the system. .
  2. When it becomes difficult to operate the system due to fire, power outage, or interference by a third party.
  3. When the company determines that it is necessary to suspend the system for other reasons.

 

Article 17: Other Disclaimers

  1. If the company is obligated to notify the user, the company will fulfill the obligation by sending a notification to the email address registered by the user in advance or displaying it on the Tokyo Leaves website, and by delivering the product to the address specified by the user when purchasing the product.
  2. Regardless of the legal cause of the claim, the company shall not be liable for any damage, loss, disadvantage, etc. related to the use of this service or the products sold and purchased through this service, except for the damage, loss, disadvantage, etc., other than those specified in the previous article.
  3. The company shall not be liable for any damage caused by the user's inability to use this service.
  4. The company shall be exempted from liability by processing the business in accordance with the user's registration details.
  5. Regardless of the legal cause of the claim, the company shall not be liable for any damage, loss, disadvantage, etc., caused by the use of this service, under any circumstances.
  6. If a user causes damage to other users or third parties by using this service, the user shall resolve the matter at his/her own responsibility and expense and shall not cause any inconvenience to the company.
  7. When changing a user's password, the company shall be exempt from liability by verifying the user's identity using a method specified by the company.

 

Article 18: Miscellaneous

  1. In principle, communication between the Company and the user shall be conducted via email and telephone.
  2. If a problem arises in connection with the use of this service that cannot be resolved under these terms and conditions, the Company and the user shall negotiate in good faith to resolve the issue.
  3. If legal proceedings become necessary in relation to the use of this service, the Kyoto District Court shall be the court of first instance.

 

Article 19: Overseas Delivery

  1. Ownership and risk of the product transfer to the user once the product is shipped by the Company. The user is responsible for checking the delivery status. Changes or cancellations after shipment are not accepted, except for defective or incorrect products.
  2. Delivery time varies depending on the delivery service, customs clearance procedures in each country, and unforeseen events such as natural disasters and accidents. The Company does not guarantee specific delivery dates.
  3. Customs duties, VAT (value-added tax), and other fees may be charged by local authorities or delivery companies, depending on the destination country or region. These must be paid separately by the user upon receipt of the product.
  4. The Company cannot guarantee returns, exchanges, refunds, etc. for damage or loss resulting from customs inspections.
  5. If the user receives a damaged or defective product, please keep the product and all of its packaging materials for investigation by the delivery company and notify the Company within one week of receiving the product.
  6. In some counties or regions, the delivery address selected by the user may refer to a local delivery depot or customs office, not the recipient’s home. The user is responsible for collecting the package. If no contact is received from the delivery service or customs upon arrival, the user should reach out directly using their tracking number.
  7. If the package is returned to the Company, the user will be responsible for the full cost of re-shipping. Returned packages will be re-shipped by the Company’s designated delivery service, and the re-shipping fee will be charged at the designated rate for the delivery service.
  8. Even if refunds or returns are permitted under these terms and conditions, refunds or changes will not be possible after 60 days have passed since the date of order.

 

Effective as of May 2, 2023

Crimson Forest